Customer care
Returns & Refunds
If a dress is not right, you have 30 days from delivery to start a return. Here is exactly how it works.
Last updated: September 20, 2026
Return window
Contact us within 30 days of delivery to request a return. Returns started after that window cannot be accepted.
Condition of returned items
- Unworn, unwashed and free from marks, make-up, perfume and pet hair.
- All original tags still attached.
- Returned in the original packaging where possible.
Items that come back worn, altered or damaged cannot be refunded and will be returned to you.
How to start a return
- Email support@shopsprinkledwithglitter.com with your order number, the item you wish to return and the reason.
- We reply with the return address and instructions. Please wait for that reply before posting anything back.
- Pack the item securely and send it with a tracked service. Keep your proof of postage.
Return shipping costs
Return postage is paid by the customer unless the item arrived faulty, damaged or was not the item you ordered. In those cases we cover the return cost or send a prepaid label.
Refunds
Once your return arrives and passes inspection we issue the refund to the original payment method within 5–10 business days. Your bank may take a few days more to show it. Original shipping charges, where any were paid, are not refunded on change-of-mind returns.
Exchanges
We are happy to exchange for a different size or color when the replacement is in stock. Tell us what you would like when you email us; if the item is unavailable we will refund instead.
Faulty or incorrect items
Email us within 7 days of delivery with your order number and photographs of the fault. We will arrange a replacement, a repair or a full refund including shipping, whichever you prefer.
Cancelling an order
If you need to cancel, email or call us as soon as possible. We can cancel and refund in full at any time before the parcel is dispatched.
Returns address
Sprinkled with Glitter, 358 W Broadway St, Bradley, IL 60915, United States. Please request a return by email first so we can expect your parcel.
Your statutory rights
This policy sits alongside your rights under applicable consumer law and does not replace them.
Questions about your order?
Email support@shopsprinkledwithglitter.com or call (708) 865-6645 during store hours. You can also visit us at 358 W Broadway St, Bradley, IL 60915.
Still need a hand?
Email support@shopsprinkledwithglitter.com or call (708) 865-6645 during store hours. You are also welcome to visit the boutique at 358 W Broadway St, Bradley, IL 60915.