Customer care
Track Your Order
Every order ships with tracking. Here are the three places to find yours.
1. Check your email
When your parcel leaves the store we send a shipping confirmation to the email address used at checkout. It contains the carrier name and the tracking number. If you cannot see it, check your spam or promotions folder.
2. Look in your account
If you checked out with an account, sign in and open My account → Orders. Each order shows its current status, and the tracking number once dispatched.
3. Still not sure?
Email support@shopsprinkledwithglitter.com with your order number, or call (708) 865-6645 during store hours and we will look it up for you.
What the statuses mean
| Processing | Payment received. Your order is being picked and packed at the store. |
|---|---|
| Completed | Your order has been dispatched. Tracking is on its way by email. |
| On hold | We need something from you, usually a payment or address confirmation. Check your email. |
| Cancelled / Refunded | The order was cancelled or refunded. Refunds take 5–10 business days to appear. |
Delivery estimates and shipping destinations are set out in full on our Shipping & Delivery page.
Still need a hand?
Email support@shopsprinkledwithglitter.com or call (708) 865-6645 during store hours. You are also welcome to visit the boutique at 358 W Broadway St, Bradley, IL 60915.